Who is EQL and why has Toynk partnered with them for this release?
EQL is a third-party commerce platform that helps manage the launch of exclusive products. Toynk has partnered with EQL to help manage new launches of unique and limited-edition Toynk products. EQL helps slow down bots and deliver a launch that is fair.
Partnering with EQL means that:
- Every entry goes through a multi-step security verification process that confirms you are a human, slowing down bots from submitting orders.
- One entry per person because entries are deduplicated against unique identification tags.
- It is simple to enter – once you have a verified EQL account, entering becomes easy.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS AND PRIVACY POLICIES BEFORE ATTEMPTING TO PARTICIPATE IN AN EQL RELEASE:
- EQL’s Terms and Conditions and EQL’s Privacy Policy, which govern your use of the EQL platform.
- Toynk’s Terms and Conditions and Toynk’s Privacy Policy, which govern your use of Toynk.com and your entry should your entry be selected by EQL.
How do I participate?
Step 1: Follow the links to the EQL entry form.
Step 2: Log in to your EQL account. If you do not have an EQL account, you will need to create one.
Step 3: Provide shipping and payment details.
Step 4: Verify your entry.
Step 5: Click the “Submit” button. Your entry is now registered in the draw.
Am I charged to enter the draw?
No, you are not charged to enter and no hold is placed on your card. EQL requires payment information in case you are selected so that your order can be submitted.
PLEASE NOTE: Having your entry selected does not guarantee your order.
Can I cancel my entry before the release window closes?
Yes, but only if the release window has not closed. To cancel your entry before the release window closes, return to the launch page while logged in and click on “Cancel my Entry,” then follow the prompts.
If you cancel your entry before the release window closes, you will not be charged and you may lose your opportunity to purchase any product from the release.
Can I cancel my entry after the release window closes?
Unfortunately, you cannot withdraw your entry once the release window closes. Once an entry is confirmed, you agree to purchase the product should your order be approved by Toynk in accordance with the Toynk Terms and Conditions.
Can I enter the draw multiple times?
Toynk wants everyone to have a fair chance of entering the draw and getting the products they love. Therefore, only one entry per person per product is allowed.
How do I know if my entry was successful?
If you are selected in the draw, you will be notified via email. You will also receive an additional email with the order confirmation for the item you purchased.
Order fulfillment and delivery are provided in accordance with the Toynk Terms and Conditions.
Why was my entry not successful?
If your entry was not successful, it means that your entry was not selected.
My entry was selected but my order was not processed. Why?
Having your entry selected does not guarantee an order. Orders may be rejected if payment fails, including reasons such as suspected fraud, insufficient funds, or incomplete information.
At this time, EQL does not send failed payment notification emails, but you may receive one from your financial institution. Toynk is unable to hold inventory when a payment fails, so affected orders are rejected.
Can I use a discount code, coupon, rewards program, or other Toynk.com offer?
No. Discount codes, coupons, rewards programs, and other Toynk.com offers cannot be applied to an EQL release.
I am a business owner and have confirmed my tax-exempt status with Toynk.com. Can I use that for EQL releases?
Unfortunately, EQL does not currently support tax-exempt status. Sales tax and other applicable taxes may still be charged if your entry is selected.