Return/Exchange Information for website orders only
Changed your mind? Doesn't fit? No worries! We have an easy 30-day return policy. Upon receipt of your return, you will be refunded the value of the merchandise. Original shipping is not refundable. Return shipping is the responsibility of the buyer. Please allow 7-10 days to process your return/exchange after the item is received by our Returns Department. Returns of 3 or more items are subject to a 15% restocking fee. Refunds will be credited in the same form as they were paid. We do not offer store credits at this time.
If you are exchanging for an item that has a higher value than your return, one of our customer service representatives will call you to request payment for the difference. Return shipping for exchanges is the responsibility of the buyer, but we will not charge additional shipping for the exchanged item.
Include your original packing slip and write reason for return or exchange on the back
If you do not have it, write your full name, order number, phone number, and reason for return/exchange
Ship your return merchandise to the following address:
Attn: Returns Department
2249 West Windsor Court
Addison, IL 60101
We recommend using a traceable carrier such as UPS or FedEx. Toynk is not responsible for packages not received if sent by a non-traceable carrier.
Received Wrong or Damaged Item?
In the event the product that you purchase was damaged*, defective, missing items, or if you receive the wrong item, contact email@example.com or call 630-656-1074 within 5 days of the delivery date. We apologize for the inconvenience and we will help to resolve your issue in a timely manner. *Please note that we do not guarantee 'mint packaging' on collectibles and will not consider the item as damaged.
Return/Exchange Requirements for Toys & Collectibles
All merchandise must be unopened and in its original packaging to be eligible for return. Opened items, products where the factory seal has been broken, or products without the original packaging will not be accepted or credited.
Return/Exchange Requirements for Costumes, Costume Accessories, and Clothing
Most costume items and clothing are eligible for return or exchange if the following guidelines are met:
Costume returns/exchanges must include the complete costume and its accessories in the original packaging. Missing costume accessories or costume items returned without the original packaging will not be accepted or credited.
Costumes/clothing must not show any sign of use; it must be free of hair, smoke odor, soil, or any damage due to wear.
Shoes, costume footwear, and boots may be tried on for fit, but must not show any sign of use. This also includes boot-tops, shoe covers, and costume shoes.
Refunds will not be given if the inspected merchandise does not meet any of the guidelines above.
The following items are only eligible for return if they are unopened and in its original packaging:
Undergarments, socks, stockings, and hosiery
Artificial hair, prosthetics, fangs, or any other prosthetic mouthpiece
Cosmetics, costume make up appliances, false eyelashes, nail art, press-on nails or finger extensions, temporary tattoos, body stickers, and hair color gel
Party supplies and Halloween music CD's
Important note for Halloween Customers:
If you need to return a costume for an exchange during the busy Halloween season, it is suggested that you reorder the size/items that you need immediately. Otherwise, it may take up to 3 weeks for the return/exchange process to be completed. Contact customer service at firstname.lastname@example.org so that they can make the proper adjustments to your account. Please make sure to leave your full name, phone number, your original order number AND your new order number. Return shipping is the responsibility of the customer, but we will refund your cost of shipping for the new order if you are returning/reordering for an exchange.