Return & Exchange Policy
Changed your mind? Doesn't fit? No worries! We have an easy 30-day return policy. Upon receipt of your return, you will be refunded the value of the merchandise. Original shipping is not refundable. Return shipping is the responsibility of the buyer. Please allow 3-5 business days to process your refund after the item is received by our Returns Department. Returns of 3 or more items are subject to a 15% restocking fee. Refunds will be credited in the same form as they were paid. We do not offer store credits at this time.
Include your original packing slip and write reason for return on the back
If you do not have your slip, write your FULL NAME, ORDER NUMBER, PHONE NUMBER, and REASON FOR RETURN.
Ship your return merchandise to the following address:
Attn: Returns Department
205 Burnet Drive
Gilberts, IL 60136
We recommend using a trackable service through carriers such as UPS, USPS or FedEx. Toynk is not responsible for packages not received if sent by a non-traceable carrier.
If you intend to get another item we do not process/offer direct exchanges. Please return the original order for a refund and place a new order for the item you would like to receive instead.
In the event the product received was *damaged*, defective, missing items, or the wrong item, please contact firstname.lastname@example.org within 5 days of the delivery date. We apologize for the inconvenience and we will help to resolve your issue in a timely manner.
*Please note that we do not guarantee 'mint packaging' on collectibles and will not consider the item as damaged.*
All merchandise must be unopened and in its original packaging to be eligible for return. Opened items, products where the factory seal has been broken, or products without the original packaging will not be accepted or credited.
Return Condition Requirements for Costumes, Costume Accessories, and Clothing
Costume returns must include the complete costume and its accessories in the original packaging. Missing costume accessories or costume items returned without the original packaging will not be accepted or credited.
Costumes returned loosely with no cardboard insert, UPC, tag, etc will not be credited. Costumes that are returned incomplete with missing pieces will not be credited.
Costumes/clothing must not show any sign of use; it must be free of hair, smoke odor, soil, or any damage due to wear.
Costumes, footwear, masks and accessories may be tried on for fit, but must not show any sign of use. This also includes boot-tops and shoe covers.
The following items are only eligible for return if they are unopened, not tried on and in its original packaging
Undergarments, socks, stockings, and hosiery
Artificial hair, prosthetics, fangs, or any other prosthetic mouthpiece
Cosmetics, costume make up appliances, false eyelashes, nail art, press-on nails or finger extensions, temporary tattoos, body stickers, and hair color gel
Party supplies and Halloween music CD's
Important note regarding Geeki Tiki merchandise
On larger more ‘unique’ items like the Millennium Falcon and X-34 Landspeeder, it is common to have tiny holes in the underside of the Geeki Tiki ceramic, which allow for pressure to be released during the baking process. This is normal on the larger, more bulbous features of our punch bowls i.e. Millennium Falcon Cockpit, X-34 Landspeeder Turbine Engines and not considered defective, nor will it cause any issues in its use.
Refunds will not be given if the inspected merchandise does not meet any of the guidelines above.