2009 HALLOWEEN SEASON COSTUME RETURN POLICY

Can I Return My Order?

After 10/24/09 all costume sales are final.

CRITERIA TO QUALIFY FOR RETURN/EXCHANGE

*The item MUST BE postmarked on or prior to 10/24/09. No returns are permitted after this date.

*Returns MUST INCLUDE all original packaging and items. Missing items or items without original packaging will not be credited.

*The item MUST NOT show any sign of use. The return WILL NOT BE CREDITED if there is any sign of use.

*The item MUST BE free of hair.

*The item MUST BE free of smoke smell.

The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.

*Undergarments, socks and stockings

*Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)

*CD's Wigs, beards, facial hair or any other artificial hair Prosthetics, fangs or any other fake teeth

*Cosmetics

RETURN OPTIONS

Customers are responsible for the return cost and must ship the item(s) back via a trackable shipping method.

Exchange – Exchanges are permitted if we have the item in stock. We will ship the new item, upon receipt of the return, via UPS Ground shipping at no additional cost. If the exchange is needed by a certain date we strongly recommend that you place a new order for the needed replacement item(s). Ship the items needed to be returned back for a refund. This is because the desired item may be out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s).

Return – Upon receipt of the returned item, the customer will be issued a refund minus shipping.Exchanges will generally be processed within 3-5 days during the Halloween season. Please allow up to 4 weeks for cash/credit refunds to be processed during the Halloween season.

Other Notes: Returns of 3 or more items from the same order are subject to a restocking charge of 15%.  Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.

If you need a different size or costume, we strongly recommend that you place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item may be out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s).

If you do not want to contact us please follow these return instructions:

1. Write your return request on your packing slip and include in return

2. Include all costume pieces and packaging.

3. Ship with a trackable method to

If you choose to call/email us about your return, please have the following information ready:

• Your e-mail address
• Your order number
• A brief description of the problem
• Any item damage or shortage, if applicable